Frequently Asked Questions

Find answers to common questions about our store and products

• Q: How long is your processing time?
• A: Current processing time is 2-5 business days. 

 

• Q: How long does production take for pre-orders?
• A: Pre-order production times may vary, typically 2-4 weeks. In rare instances it may take up to 2 months. Updates will be provided via our website and social media pages. 

 

• Q: I ordered additional items along with my pre-order, will they be shipped together or separately? 
• A: All items will be shipped once pre-ordered products have been filled.

 

• Q: May I return my sale items?
• A: No, all sale items are final.

 

• Q: I lost my package! Help!
• A: ninjaeriell.shop is not responsible for any lost packages. Please contact your selected delivery service to updates and questions.